Privacy & Data Protection Policy

Effective Date: 8 January 2026

Last Updated: 23 June 2026

Privacy & Data Protection Policy

The CPD Centre respects your privacy and is committed to protecting your personal information.

This Privacy & Data Protection Policy explains how The CPD Centre collects, uses, stores, protects, and manages personal information obtained through our website, training programmes, events, consulting services, online learning platforms, and other professional activities.

By using our website, registering for a programme, attending an event, enrolling in an online course, subscribing to our communications, or engaging our services, you agree to the collection and use of information in accordance with this Policy.

1. About The CPD Centre

The CPD Centre is a professional training, consulting, advisory, research, and capacity development institution operating under:

ASMA (Pty) Ltd t/a The CPD Centre

Physical Address

Plot 135 Unit 10B

International Finance Park

Gaborone, Botswana

Telephone: (+267) 396 0934

Mobile/WhatsApp: (+267) 71 256 530

Email: info@thecpdcentre.co.bw

Website: www.thecpdcentre.co.bw

2. Information We Collect

We may collect personal information that you voluntarily provide or that is generated through your interaction with our services.

Personal Information

This may include:

• Full name

• Nationality

• Date of birth

• Gender

• National identity number

• Passport number

• Professional registration details

where required for programme administration or certification.

Contact Information

We may collect:

• Email address

• Telephone number

• Mobile number

• WhatsApp number

• Physical address

• Postal address

Employment Information

We may collect:

• Employer name

• Position or job title

• Department

• Industry sector

• Professional experience

• Qualifications

Programme and Learning Information

We may collect:

• Registration details

• Attendance records

• Assessment results

• Examination results

• Learning progress

• Certification records

• Evaluation and feedback information

Financial Information

Where relevant, we may collect:

• Billing information

• Purchase orders

• Sponsorship information

• Payment records

The CPD Centre does not store credit card information processed through approved third-party payment providers.

Website Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Date and time of visits

• Referring websites

• Website usage statistics

Images, Audio and Video

The CPD Centre may collect:

• Photographs

• Video recordings

• Webinar recordings

• Event recordings

• Promotional media content

during programmes, workshops, conferences, webinars, and other events.

3. How We Collect Information

Information may be collected through:

• Website registration forms

• Online enquiries

• Google Forms

• Odoo CRM

• Odoo Events

• Odoo eLearning

• Email correspondence

• Telephone enquiries

• Consultancy engagements

• Surveys and evaluations

• Event registrations

• Social media interactions

• Learning Management Systems (LMS)

4. Why We Collect Your Information

We collect and process personal information for legitimate business and operational purposes including:

Programme Administration

• Processing registrations

• Managing participant records

• Scheduling programmes

• Monitoring attendance

• Administering assessments

• Issuing certificates

Service Delivery

• Delivering training programmes

• Providing consulting services

• Delivering advisory services

• Managing projects and engagements

Quality Assurance

• Evaluating programme effectiveness

• Monitoring participant satisfaction

• Improving services

• Meeting accreditation requirements

Communication

• Responding to enquiries

• Providing programme updates

• Sending event information

• Delivering administrative notices

Marketing

• Sending newsletters

• Sharing programme announcements

• Promoting upcoming events

• Providing professional development updates

You may unsubscribe from marketing communications at any time.

Legal and Regulatory Compliance

• Meeting legal obligations

• Financial reporting

• Tax compliance

• Accreditation reporting

• Regulatory compliance

5. Legal Basis for Processing Information

The CPD Centre processes personal information on one or more of the following grounds:

• Performance of a contract

• Compliance with legal obligations

• Legitimate business interests

• Consent provided by the individual

• Public interest purposes where applicable

6. Sharing of Information

The CPD Centre may share information with trusted third parties where necessary for service delivery.

These may include:

Service Providers

• Learning management system providers

• Cloud hosting providers

• Website service providers

• IT support providers

• Payment service providers

Facilitators and Consultants

Where necessary for programme delivery.

Accreditation and Professional Bodies

Including:

• Botswana Qualifications Authority (BQA)

• Human Resource Development Council (HRDC)

• Professional associations

• Certification bodies

where reporting or verification is required.

Government Authorities

Where disclosure is required by law.

The CPD Centre does not sell personal information to third parties.

7. International Data Transfers

Some systems used by The CPD Centre may store information on servers located outside Botswana.

Where information is transferred internationally, reasonable measures will be taken to ensure that appropriate safeguards are in place to protect personal information.

8. Data Retention

The CPD Centre retains information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

Typical retention periods include:

Retention periods may be extended where required by law or accreditation requirements.

9. Information Security

The CPD Centre takes reasonable technical and organisational measures to protect personal information from:

• Unauthorized access

• Loss

• Theft

• Misuse

• Alteration

• Disclosure

• Destruction

Security measures may include:

• Password protection

• Secure cloud systems

• Data backups

• Restricted access controls

• Staff confidentiality obligations

• Secure hosting environments

10. Your Rights

Subject to applicable laws, you may request:

Access

Access to personal information held by The CPD Centre.

Correction

Correction of inaccurate or incomplete information.

Deletion

Deletion of personal information where legally permissible.

Restriction

Restriction of certain processing activities.

Objection

Objection to direct marketing activities.

Withdrawal of Consent

Withdrawal of consent where processing is based on consent.

To exercise any of these rights, please contact us using the details provided below.

11. Cookies

Our website uses cookies and similar technologies to:

• Improve user experience

• Remember preferences

• Enhance website functionality

• Support online learning services

• Analyze website performance

• Improve website security

Users may configure their browsers to reject cookies, although some website functionality may become unavailable.

Please refer to our Cookie Policy for further information.

12. Photography and Recording

Training programmes, conferences, workshops, webinars, and events organised by The CPD Centre may be photographed or recorded.

Photographs and recordings may be used for:

• Training records

• Quality assurance

• Marketing materials

• Social media

• Publications

• Sponsorship and donor reporting

Participants who do not wish to appear in promotional materials should notify The CPD Centre in writing before the event.

13. Children's Information

The CPD Centre primarily provides services to adults.

Where programmes involve minors, parental or guardian consent will be obtained where required by applicable laws.

14. Data Breaches

In the event of a significant data security incident, The CPD Centre will take appropriate steps to:

• Investigate the incident

• Minimise potential harm

• Implement corrective measures

• Comply with any applicable legal obligations

15. Changes to this Policy

The CPD Centre reserves the right to update this Privacy & Data Protection Policy at any time.

Any updates will be published on this website and become effective immediately upon publication.

16. Contact Us

If you have any questions regarding this Privacy & Data Protection Policy or the handling of your personal information, please contact:

The CPD Centre

Plot 135 Unit 10B

International Finance Park

Gaborone, Botswana

Telephone: (+267) 396 0934

Mobile/WhatsApp: (+267) 71 256 530

Email: privacy@thecpdcentre.co.bw

Website: www.thecpdcentre.co.bw

The CPD Centre

Building Capacity. Advancing Excellence. Transforming Performance.